Frequently Asked Questions
Explore Scientific Shipping Protection
Find answers to your most commonly asked questions
Shipping Protection is an optional service that safeguards your order against loss, damage, or theft. If an issue occurs during transit or delivery, we’ll work with you to resolve it quickly.
You can add Shipping Protection on the cart page. A small fee will be automatically calculated and applied to your total for covered protection.
If your order doesn’t arrive or shows signs of damage, simply reach out to our support team with your order number and photos (if applicable). We’ll review your claim and help process a replacement or refund.
Yes. Shipping Protection covers theft that occurs after delivery has been confirmed. See Terms & Conditions linked below for full details.
Before adding Explore Scientific Shipping Protection to your order, we encourage you to review the full Terms & Conditions linked below. This will help you understand exactly what’s covered and what isn’t.












